Privacy Policy – WOLFPACK IT on WhatsApp

WOLFPACK IT values your privacy and is committed to protecting the information shared through WhatsApp. This Privacy Policy explains how we collect, use, store, and safeguard the data you share with us when using this channel.

1. Information Collected

When using our WhatsApp channel, we may collect the following information:

• Personal information: Name, phone number, and any other data you voluntarily provide during the interaction.

• Message content: Including questions, requests, and information relevant to support or services requested.

• Communication metadata: Date, time, and duration of interactions.

We do not request sensitive information, such as banking details or personal identification documents, via WhatsApp. We recommend that you avoid sharing such data on this channel.

2. Purpose of Data Usage

The collected data will be used exclusively to:

• Respond to your inquiries and requests.

• Provide technical support or information related to our services.

• Improve the quality of our service and enhance our offerings.

We will not use your information for promotional or marketing purposes without your explicit consent.

3. Data Sharing

• Authorized third parties: Your information may be shared with partners and service providers who assist in operating our support services, always in compliance with this policy.

• Legal requirements: Data may be shared to comply with legal obligations or court orders.

• We ensure that, in any sharing process, your data is protected according to appropriate security standards.

4. Data Storage and Security

• Information exchanged via WhatsApp may be stored in internal systems for operational purposes, always with security measures in place to prevent unauthorized access, loss, or misuse.

• We use best practices in security, including encryption and access controls, to protect your information.

5. User Rights

You have the right to:

• Request information about the data we hold about you.

• Request the deletion of your data unless it needs to be retained for legal or contractual reasons.

• Withdraw your consent for data usage, which may limit the use of this channel for support.

To exercise these rights, please contact us at: [Insert contact email].

6. Data Retention

We will retain your information only for as long as necessary to fulfill the purposes described in this policy or to meet legal requirements.

7. Limitations and Disclaimer

• WOLFPACK IT is not responsible for any data breaches or security failures occurring directly on the WhatsApp platform, as it is a third-party service.

• We recommend that you review the WhatsApp Privacy Policy to understand how the platform processes your data.

8. Changes to This Policy

This Privacy Policy may be updated to reflect legal or operational changes. Any updates will be communicated through this channel or on our website.

By using our WhatsApp channel, you confirm that you have read, understood, and agree to this Privacy Policy. If you have any questions or concerns, please contact us at: comercial@wolfpackit.com.br.